9bdd's Privacy Policy
Your personal information is completely secure at 9bdd. We follow SSL encryption and strict data protection practices, making your privacy our top priority.
1. Introduction & Scope
This Privacy Policy ("Policy") applies to the 9bdd platform and website 9bdd.bar. This Policy is effective for all individuals residing in Bangladesh who use 9bdd's services.
By using the 9bdd website or creating an account, you are considered to have agreed to the terms of this Policy. If you object to any part of this Policy, please refrain from using the service and contact our support team.
In this Policy, "personal information" refers to any information that can directly or indirectly identify you — such as your name, mobile number, email address, payment details, and so on.
2. What Information We Collect
2.1 Registration & Account Information
When you open an account or log in to 9bdd, we may collect the following information:
- Your full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- National ID card or passport details (when identity verification is required)
2.2 Transaction & Payment Information
During financial transactions on 9bdd, we collect:
- bKash, Nagad, or Rocket mobile banking numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history and amounts
- Transaction dates and times
2.3 Technical & Usage Information
When you browse the 9bdd website, our system automatically collects:
- IP address and device information
- Browser type and operating system
- Site access times, pages visited, and activity logs
- Cookie and session data
3. Purpose of Using Your Information
9bdd uses your personal information only for the purposes listed below:
3.1 Service Delivery & Operations
- Creating, managing, and securing your account
- Processing deposits and withdrawals — minimum deposit ৳100 and withdrawal ৳1,000
- Activating bonuses and promotional offers
- Storing gaming history and results
3.2 Identity Verification & Fraud Prevention
- Verifying that users are aged 21 or above
- Completing KYC verification through approved identity verification methods
- Detecting suspicious transactions and fraudulent activity
- Preventing unauthorized use of accounts
3.3 Customer Service & Communication
- Providing support via 24/7 live chat and email
- Responding to your complaints and questions
- Sending important account-related notifications
3.4 Platform Development & Analytics
- Improving site performance and user experience
- Identifying and resolving technical issues
- Planning new games and services
4. Information Sharing & Third Parties
9bdd never sells your personal information. Sharing information with third parties may only occur in the following situations:
4.1 Payment Processors
Necessary financial information is shared with the relevant payment providers to complete bKash, Nagad, Rocket, and bank transfer transactions. These providers follow their own privacy policies.
4.2 Technology & Service Partners
We work with trusted technology partners to ensure the secure operation of the site and the quality of our services. These partners are given limited information under strict confidentiality agreements.
4.3 Legal Obligations
If 9bdd is required to disclose information under a court order, a lawful request from an investigating authority, or applicable law, it will fulfill that obligation.
4.4 Business Successors
In the event of a company merger, acquisition, or restructuring, your information may be transferred to the successor entity. However, the terms of this Privacy Policy will remain in effect in such cases.
5. Cookies & Tracking Technologies
The 9bdd website uses cookies and similar technologies to enhance your browsing experience and ensure the secure operation of the site.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and the core functionality of the site. They cannot be disabled.
Functional Cookies
These cookies are used to remember your preferred language, theme settings, and usage preferences.
Analytics Cookies
Anonymous statistics are collected to understand which parts of the site are used most. This information does not personally identify you.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may prevent some features of 9bdd from working properly.
6. Data Retention & Security
6.1 Data Retention Period
9bdd retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations. Financial records and transaction history may be retained for a specified period even after an account is closed.
6.2 Security Measures
9bdd follows multiple layers of security measures to protect your information:
- SSL/TLS encryption — all data transfers are encrypted
- Password hashing — your password is never stored in plain text
- Two-factor authentication (where applicable)
- Regular audits and monitoring by the security team
- Unauthorized access detection systems
- Restricted staff access to sensitive information
6.3 Response to Data Breaches
If a data security breach occurs that may affect your personal information, 9bdd will notify you as soon as possible and take the necessary steps to mitigate the damage.
7. Your Rights & Controls
You have the following rights regarding your personal information at 9bdd:
7.1 Right to Access Your Information
You may request at any time to know what information 9bdd has collected about you. Contact our support team to make this request.
7.2 Right to Correct Your Information
If any information stored in your account is incorrect or incomplete, you may submit a request to have it corrected.
7.3 Right to Delete Your Information
In certain circumstances, you may request the deletion of your personal information. However, this right may be limited in cases of legal obligations or ongoing disputes.
7.4 Right to Opt Out of Marketing Communications
If you wish to stop receiving promotional emails or messages, you may inform our support team at any time. However, important account-related notifications cannot be turned off.
7.5 Right to Lodge a Complaint
If you have any complaint regarding the protection of your information, please contact 9bdd directly first. We will make every effort to resolve your issue.
8. Protection of Minors
9bdd is a platform intended only for individuals aged 21 or above. We do not knowingly collect personal information from minors.
If we learn that a minor has created an account on 9bdd, that account will be closed immediately and the related information will be deleted.
If you believe a minor is using 9bdd, please notify our support team immediately.
9. Policy Changes & Updates
9bdd may update this Privacy Policy from time to time in light of business needs, technological changes, or legal obligations.
If there are any significant changes to the Policy, we will post a notice on the website and update the "Last Updated" date at the top of the page. If you continue to use 9bdd after the updated Policy is published, you will be considered to have agreed to the new Policy.
For major changes to the Policy, we may also notify you separately via your registered email or through live chat.
10. Contact Us
For any privacy-related questions or requests
Live Chat: Available 24/7, support in both Bengali and English
Email: [email protected]
Our support team will promptly handle any privacy concerns, information access requests, or complaints. You are welcome to chat in Bengali via live chat.